Question 1

How do I get a free trial?

Accepted Answer

By clicking the "Try it for free" button you will be taken to the app download, where you can then create your account and use the free version of WellMate. No card, no commitment, no time limit!

Question 2

How do my clients get connected to me?

Accepted Answer

To receive your programs, talk to you, track their nutrition and much more, your clients need to download WellMate Training. That is our app dedicated to coaches' clients. The whole process is guided straight from your coach app, WellMate PRO.

Question 3

Do my clients have to pay for the app?

Accepted Answer

No. Your clients download WellMate Training for free and connect to you with your coach code. Only your WellMate PRO subscription is paid, and its price depends on how many clients you coach.

Question 4

How do I subscribe?

Accepted Answer

Right here on this page: choose your number of clients, add the extensions you want, then click Start now. You can pay monthly, or yearly to save money. Payment is made by card through our secure payment provider, Stripe.

Question 5

Can I change my plan later on?

Accepted Answer

Yes, whenever you want. Come back to this page while logged in and adjust your number of clients or your extensions. An upgrade applies right away, and you only pay the prorated amount for the current period. A downgrade takes effect at your next renewal: you keep your current benefits until then.

Question 6

Is there a commitment?

Accepted Answer

No. The monthly plan can be cancelled at any time from your profile, Invoices tab: it stops at the end of the current month, with no fees. The yearly plan is paid upfront for 12 months and is not refundable, but it won't renew if you cancel it.

Question 7

And if I don't like it?

Accepted Answer

Then you can stop whenever you want. WellMate never requires any commitment!

Question 8

If I have questions, how can I ask them?

Accepted Answer

With WellMate you get 7-day-a-week support that is fast and effective, ready to answer your questions and sort out your problems. Video tutorials are also available inside the app.

The tool that powers your coaching

Number of clients

Add-ons

Pro – 1 client

Summary

Our clients say it better than we do

FAQ